Terms & Conditions

Delivery

All orders include our Free Post Returns Service and Return Delivery by Royal Mail Tracked 24.

The Post Office state that they aim to deliver Royal Mail Tracked 24 the next working day. However, in certain circumstances it may take up to 10 working days, please see Royal Mail's Terms And Conditions for the avoidance of doubt.

As we provide our own free shipping service we will not reimburse any additional shipping payments made by the customer.

In the very rare occasion the device is lost in the post, we will need a copy of the receipt with tracking information (barcode) and the original receipt of the purchased item to make a claim. Please note this may take up to 28 days to be processed before any further action can be taken.

If you receive your device back and there's damage to your item please contact our customer support team straight away on info@techrepairsuk.co.uk. Please make sure you do not throw away any of the packaging as we will need this sent back with the item so we can proceed with the claim, if we do not have this we will not be able to proceed with the claim and repair the device. Please note, claims may take 28 days to complete.

 

Sending

Please take your carefully packaged device to your local post office (please refrain from taking directly to the post box, as this may cause delays in the service). Please make sure you get a receipt with a bar code on from the Post Office so you can track your parcel. Failure to get a bar code will mean your parcel can not be tracked.

If you are returning a device, you can create a postage label using the same link provided in the original confirmation email sent out.

When sending your device, if you choose to include separate parts, you are sending these at your own risk and we will not be held responsible if these parts go missing before your package is delivered to us. Please ensure the parts are well sealed and wrapped so nothing goes missing. When your package arrives with us we log in all the separate parts we receive, which can be seen on the repair tracker.

If you have selected to receive a free mail pack, this does not guarantee that the device will be received in the same condition as sent. The packs we provide are standard return packs. If we receive a damaged package, or the device is damaged, we will contact you and provide details so that you may claim for the loss directly from Royal Mail if you wish. By sending the package back to you we do not guarantee that the claim will be successful and we will not have any liability for any claims which are refused.

 

Payment

Payment can be made by Credit Card, Debit Card or Paypal.

All payment has to be made prior to any repair being carried out.

Prices

Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. All prices are inclusive of VAT and delivery charges except otherwise stated.

No Fix, No Fee Policy - This does not cover all repairs, such as water damage and diagnostic. However, each case will be individually considered and a full refund will be handed out based on our discretion.

 

Non Refundable Repairs:

A few of our repairs are non refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics if you decide not to proceed with the repair.

Warranty

All repairs (with the exception of software related, battery and water damaged devices) come with a 12 month warranty. Battery related repairs come with 3 months warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.

If you take your device to a third party after it has been repaired by Tech Repairs UK this will void the warranty on your device. This includes both repaired and purchased devices.

All software related repairs will not be covered by our warranty.

The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 12 month warranty from the date the repair was completed. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for.

 

Liability

If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data store on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

When sending in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it, this comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn't happen, however, if it does happen and the damages are significant we will offer a replacement or repair.

We will not be responsible for any damage or fault caused by a previous repair.

When sending in your iPhone or iPad for screen repair or home button repair, Tech Repairs UK will not be held responsible if the Touch ID feature does not work after the repair is carried out.

 

Repair Process & Delays

We aim to repair your device within 48 hours of receiving it. This is just an aim we target as a company, this is not a promise, as every repair varies in time and difficulty. Although 90% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.

If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date. Alternatively, you can check the repair updates in your account to see if there has been any new developments in relation to your repair.

If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process.

Please be aware diagnostics may take longer than usual repairs as our trained technicians take time to look at every element of the device and check for faulty parts.

Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. 95% of devices that we diagnose are repaired.

With screen repairs on Samsung Devices there is always a chance of the LCD breaking due to the glue needed to bond the glass to the LCD, we are one of the few repairers that offer just a glass repair, which in turn passes the savings on to the customer, however occasionally the LCD may break, before this happens, we always notify the customer and the procedure about to happen and the chance of it breaking, and ask for permission to carry on, as we will not be liable for the cost of the replacement LCD.

Liquid Damage repairs can take up to 7 - 14 days.

Any Motherboard related repairs can take up to 7 - 14 days.

Any Software related repairs can take up to 7 - 14 days.

Orders which have multiple repairs or require additional repairs may take longer.

Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement.

If we receive your device and we find there is nothing wrong with the device, we will send it back and refund you the difference. However, there will be a £9.95 handling fee deducted, this covers postage & diagnostic costs.

On a few iPad screen repairs occasionally fine grid lines may appear, the screen will work without any problems just light grid lines may seem apparent which will not affect the performance of the screen at all. We will be unable to refund or replace the screen based on this factor.

 

Additional Repairs

When you send your device in to us for a repair, it is rigorously tested by a number of different testers and departments, sometimes additional faults are found. If we find an additional fault with your mobile device we will send you an additional repair payment request via email. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, once we receive payment, your device will be passed back to our technicians to continue work, if you choose to decline, we will stop work and send the device back as it is. If you have any queries about the additional repairs, please do not hesitate to get in touch with us.

 

Water Proof Repairs:

Mobile devices that are sold as being waterproof are originally sealed in the manufacturers factory with special machines and special liquid proof gaskets.

When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required. However, we always use grade A parts and use the best possible techniques.

Testing

Our trained testers and technicians always test the device on arrival and before it is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, Wifi, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don't miss any faults and provide the best service possible. 

 

Your Data

Please ensure your data is wiped or backed up via your operating system before sending your device to us. Our repairs are done in a professional manner but we cannot guarantee data will be on the device on return to you. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. We advise that all sim cards, memory cards and accessories are taken off the device before sending to us for repair, as we will not be liable for the loss. We may need to update your iOS to ensure the repair is carried out correctly.

By sending your device to Tech Repairs UK, you agree to release us from all claims, damages or losses with respect to the device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the device before sending the device to Tech Repairs UK.

 

Cancellations

If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge shall be deducted from your repair cost.

We reserve the right to make changes to this website and terms and conditions.

We operate a no fix, no fee policy.

Weekend Service

Our working hours are Monday to Friday 9am to 5pm – we do not operate over weekends therefore any emails/calls will be returned on the Monday.

 

Emailing & Messaging

We aim to answer all emails and messages within 24 hours. This may be slightly longer if you email or message us during a Saturday, Sunday or Bank Holiday.

Insurance

This only covers customers who can provide a legitimate tracking code for the services we provide, your own courier services are not included.

This is up to the value of your device, this will cover for a like for like replacement of the handset/tablet sent in.

The insurance is for when the device is in transit only.

The insurance covers postal loss only. We will cover loss of your device only when it fails to be delivered and the courier company we have used confirm the item as lost.

Lack of secure packaging can result on a claim being denied.

We will not cover loss of any device if packaging has been tampered with.

We will also not cover damage that has occurred due to postal handling process.

If we replace a device for a like for like model for any reason, this comes with a 3 month warranty, this does not cover accidental damage. If your device has been lost in the post, we are unable to refund the repair or service you previously purchased, as the work has already been carried out. Your replacement device will be in full working order. We are unable to issue a refund on a repair or service if it is replaced by a fully working handset.

 

Diagnostic Service

The diagnostic fee covers shipping costs only and will be deducted from any repair cost if you decide to go ahead with a repair.

The diagnostic is in process throughout the duration of the time your device is in our possession as this is an ongoing operation.

 

Returns

In the unlikely event you need to return your device for re-repair under warranty we will cover shipping costs both ways.

 

Packaging

Please note that it is your responsibility to ensure your device is protected during shipping, any additional damage caused during shipping which is the result of poor packaging will not be covered by Tech Repairs UK.

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