Shipping & Delivery

There are 2 options for sending us your device:

  • Free Shipping Label - We provide a free Royal Mail 24hr Tracked shipping label with all repairs to allow you to send us your device. Once the repair has been booked in online, a confirmation email will be sent containing a link to Royal Mail. Simply click on this link and enter a couple of details to generate the pre-paid label. Print the label off and securely attach it to your package and take to your local Post Office. They will then pass you a receipt containing a tracking number and the package will come to us on a 24 hour service.
  • Free Mail-In-Pack - We are now offering the option for us to send you a mail-in pack to make sending us your broken device that bit more easier. A secure and pre designed packaging box, a pre-addressed postage label and a grey mailing bag will be sent out to transport your device to us. All repairs booked in requesting a free mail-in-pack before 3pm will be sent out same day with Royal Mail 1st Class Post. All booked in after 3pm will be sent out the following working day.

  1. How much is shipping?

    We provide free inbound postage with Royal Mail 24hr Tracked Service, so it won’t cost you a penny to send us your device and it’s fully trackable from the point you drop off at the Post Office. We will also return your repaired device at no extra cost using the same Royal Mail 24hr Tracked Service.

  2. Can I track my order?

    Once you have dropped your parcel off at the Post Office you will be given a postage receipt containing a tracking number, this number can be used on the Royal Mail website: https://www.royalmail.com/track-your-item#/ 

    Once repairs have been completed and processed for despatch, a tracking number will be shown in your account under order history, you will also receive an email containing a tracking number for the shipment. This number can also be used on the Royal Mail website: https://www.royalmail.com/track-your-item#/

  3. Where does my repair ship from?

    Our repair's office is located in the UK in Altham, Lancashire with all mail sent by Royal Mail

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