FAQ

Is it necessary for me to register an account in order to buy an item?

No, we have an option that allows you to checkout as a guest. But by creating (or using) an account during the purchasing process you can, keep track of your repair status and amend your contact details for future repairs.

Which shipping providers do you use?

We provide free inbound postage with Royal Mail 24hr Tracked Service, so it won’t cost you a penny to send us your device and it’s fully trackable from the point you drop off at the Post Office. We will also return your repaired device at no extra cost using the same Royal Mail 24hr Tracked Service.

How long it will take to repair my device?

We aim to repair your device within 24 to 48 hours of receiving it. Diagnostic bookings may take slightly longer depending on the issue. Regular updates will be provided by email throughout the repair process to keep you updated.

Does my repair include any warranty?

All of our repairs come with a 12 month warranty. For more information please visit our terms and conditions: https://www.techrepairsuk.co.uk/terms-conditions

What kind of parts will be used during my repair?

Each repair is carried out using either, original, OEM or very high quality aftermarket parts that have passed our strick quality checks.

Is My Data secure when i send my device?

Yes. We never pass on your personal data or access any documents on your device during repairs. We do however strongly recommend that you back up any data on you device and perform a full factory reset prior to sending as we cannot be held liable for any loss of data during repairs carried out.

Will the repair void the manufacturer's warranty?

Yes, any repairs carried out by Tech Repairs UK or any other third party repair company will void the manufacturer’s warranty. However, accidental damage is not covered by the manfacturer's warranty in most cases.

What do i need to include when sending my device?

We only need your device. You can remove SIM cards, SD cards, chargers and any accessories.

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